Below are some FAQs that are common concerns of our clients before purchasing from our website. If you have other questions or concerns, please don't hesitate to contact us at email@example.com.
Our goal is complete customer satisfaction, and we believe that we do it better than our competitors. Try our products for a full 90 days. If you are not completely satisfied, let us know and we will do everything we can to make it right. Here's what you do. Get a return authorization (RMA) from us by emailing firstname.lastname@example.org. In the email describe the issue or problem, include your order number and let us know if you want the product fixed, replaced or if you would prefer a refund. Many of the products sold by Guardian self-defense have manufacturers' warranties of varying lengths. If you have a problem with the product that was purchased more than 90 days ago, please contact us at email@example.com for repair, replacement or refund of those items.
Yes you can, but only in checked luggage. On the list of TSA Prohibited Items "One 4 ounce (118ml) container of mace or pepper spray is permitted in checked baggage provided it is equipped with a safety mechanism to prevent accidental discharge." Any pepper spray with more than 2% concentration of CN or CS tear gas is prohibited.
We accept PayPal as a payment method but their Acceptable Use Policy prohibits certain self-defense weapons including steel batons, pen knives and kubotons. If your order includes any of those items you may not use PayPal as a payment alternative. We apologize for any inconvenience.
We are here if you need us, for as long as you need us. We're happy to help in way that we can after your purchase. You can reach out to us via email at firstname.lastname@example.org and we will get back to you within 24 hours.
Stun guns are legal in most states for self defense, however, we are unable to ship stun devices to the following states because of various legal statutes:
- Hawaii - Illegal
- Massachusetts - Illegal
- Michigan - Legal with Concealed Pistol License. No online purchase.
- New Jersey - Illegal
- New York - Illegal
- Rhode Island - Illegal
- Illinois - Legal with FOID card. No online purchase.
- Wisconsin - Legal with Concealed Carry License. No online purchase.
Yes, pepper spray is LEGAL for use in every U.S. state, for self defense. We are unable to ship pepper spray to residents of New York or Massachusetts due to specific restrictions that must be met:
- New York - Pepper spray is legal but must be purchased from a local pharmacy or licensed firearms dealer. No online purchase.
- Massachusetts - Pepper spray is legal but must be purchased from a licensed firearms dealer.No online purchase.
Shopping with Guardian Self Defense is absolutely safe and secure. You never have to worry about credit card safety or "hackers" while shopping online with us. We guarantee that each purchase you make is protected, safe and secure. In fact we spend thousands each year to ensure that your information is always kept safe and confidential.
We use the latest encryption technology to keep your personal information safe. All ordering information - including your name, address and credit card number - is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system. To further ensure security, we store all information on a server that isn't accessible from the Internet. Daily audits of our site are done daily to ensure customer safety.
Our web site is secured using the highest level of security. Transactions on this website are protected with up to 256-bit Secure Sockets Layer encryption. To obtain and maintain our secure seal status we must pass the following rigorous scans: Meet the PCI Compliance Data Security Standards, Pass checks for over 16,000 vulnerabilities, Taking a proactive approach to securing your sensitive information and credit card details.
Finally, we contract Security Metrics the leader in credit card security, to perform quarterly scans of our site to ensure your credit card information is safe. This Site Certification tests our servers to ensure compliance with credit card companies' PCI Data Security Standards. Security Metrics Site Certification is the industry standard test and is accepted by the following credit card companies: Visa, Master Card, American Express, and Discover.