Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to firstname.lastname@example.org.
Pre Sale Questions
Our goal is complete customer satisfaction, and we believe that we do it better than our competitors. Try our products for a full 90 days. If you are not completely satisfied, let us know and we will do everything we can to make it right. Here's what you do. Get a return authorization (RMA) from us by emailing email@example.com. In the email describe the issue or problem, include your order number and let us know if you want the product fixed, replaced or if you would prefer a refund. Many of the products sold by Guardian self-defense have manufacturers' warranties of varying lengths. If you have a problem with the product that was purchased more than 90 days ago, please contact us for repair, replacement or refund of those items.
Yes you can, but only in checked luggage. On the list of TSA Prohibited Items "One 4 ounce (118ml) container of mace or pepper spray is permitted in checked baggage provided it is equipped with a safety mechanism to prevent accidental discharge." Any pepper spray with more than 2% concentration of CN or CS tear gas is prohibited.
We accept PayPal as a payment method but their Acceptable Use Policy prohibits certain self-defense weapons including steel batons, pen knives and kubotons. If your order includes any of those items you may not use PayPal as a payment alternative. We apologize for any inconvenience.
We are here if you need us, for as long as you need us. We're happy to help in way that we can after your purchase. You can reach out to us via email at firstname.lastname@example.org and we will get back to you within 24 hours.
Over the last 15 years we've grown into one of the largest online distributors of non lethal self defense products and surveillance equipment in the country. Specializing in self defense pepper spray, personal alarms, MACE, C2 TASER devices', stun guns and more. We are committed to providing exceptional customer service. Our goal is simple: To exceed customer expectations, while providing the highest quality self defense and surveillance products anywhere at the lowest prices in the industry. We realize that our long term success and growth are directly related to the customers we serve. As a result we strive to earn "customers for life"! We wake up and thank God for giving us the opportunity and privilege to serve. It's been our pleasure to serve over 45,000 customers...and counting.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.