“Outlining her priorities for the Care Quality Commission (CQC), chief inspector of adult social care Andrea Sutcliffe said more would be done to involve members of the public and expert teams in the monitoring of care homes and other adult care services.
Among a series of proposals set for public consultation next year, the CQC intends to allocate ratings for every care home and adult social care service by March 2016 – ranking services as outstanding, good, requires improvement or inadequate.
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Inspection of services will be structured around five key questions: are the services safe, caring, effective, well-led and responsive to people’s needs.
The CQC is set to discuss whether undercover cameras and mystery shoppers – people posing as individuals looking for care for a loved one – could contribute to a positive culture of improvement while respecting the dignity of those in care.
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